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Serengeti support and online training is available to all users with an active User ID and password. If you have not been issued a User ID and password you will need to contact your Law Firm's or Company's Serengeti administrator.

With Serengeti, getting connected is simple. All you need to get started is an active connection to the Internet, a Microsoft Operating System, and Microsoft Internet Explorer version 6.0.

For active users, your support contact's name and information is available at the bottom of every page in Serengeti. Additionally, we provide a number of help and support resources from within the application. See details to the right for more information.

HELP RESOURCES

Online Help
The online help database includes over 1,000 pages of detailed help topics.

Field Specific Help
Field specific help topics are available on each page that has fields for entering data.

Quick Reference Guides
The Quick Reference Guides contain step-by-step instructions for performing common activities in Serengeti.

Tutorials & Live Training
Tutorials and training are available to all users. Visit the Tutorials & Training tab within the help site for more information.

Support Specialists
Each law firm or company has a system administrator assigned to offer support and answer questions. Company users may contact their Tracker Coordinator. Law firm users may contact their law firm system administrator (name hyperlinked on every Tracker page) or for questions about a client’s requirements, law firm users may contact their client’s Tracker Coordinator. The Tracker Coordinator’s name should be hyperlinked at the bottom of every Tracker page.



Home Demo Contact Support	Serengeti support and online training is available to all users with an active User ID and password. If you have not been issued a User ID and password you will need to contact your Law Firm's or Company's Serengeti administrator. With Serengeti, getting connected is simple. All you need to get started is an active connection to the Internet, a Microsoft Operating System, and Microsoft Internet Explorer version 6.0. For active users, your support contact's name and information is available at the bottom of every page in Serengeti. Additionally, we provide a number of help and support resources from within the application. See details to the right for more information.	HELP RESOURCES Online Help The online help database includes over 1,000 pages of detailed help topics. Field Specific Help Field specific help topics are available on each page that has fields for entering data. Quick Reference Guides The Quick Reference Guides contain step-by-step instructions for performing common activities in Serengeti. Tutorials & Live Training Tutorials and training are available to all users. Visit the Tutorials & Training tab within the help site for more information. Support Specialists Each law firm or company has a system administrator assigned to offer support and answer questions. Company users may contact their Tracker Coordinator. Law firm users may contact their law firm system administrator (name hyperlinked on every Tracker page) or for questions about a client’s requirements, law firm users may contact their client’s Tracker Coordinator. The Tracker Coordinator’s name should be hyperlinked at the bottom of every Tracker page.