When evaluating legal technologies, one of the key differentiators is
what actual users say about the systems. According to four separate surveys from
major industry organizations, Serengeti is the
highest rated system for both electronic invoicing and matter management.
In fact, not only was Serengeti named the most widely used system
and the best value, it also received the highest overall satisfaction
rating among both law departments and law firms. When it comes to
objective measures of user preference, Serengeti is the
conclusive winner:
- ALM Legal Intelligence
2011 Law Department E-billing Survey - ALM Legal Intelligence
2010 Law Firm E-billing Survey - Association of Corporate Counsel & Serengeti
2010 Managing Outside Counsel Survey - International Legal Technology Association
2008 E-billing Survey of Law Firms - General Counsel Roundtable
2007 Vendor Preferred Pricing Program - General Counsel Roundtable
2005 GCR Report: "Evaluating Legal Department Technology"
ALM LEGAL INTELLIGENCE
2011 Law Department E-billing Survey
Visit http://www.serengetilaw.com/Survey/ALM Survey - 2011 LAW DEPT.pdf to download a free copy of the survey report.
KEY FINDINGS
575 law department professionals (GCs, in-house staff attorneys, paralegals and administrator) nationwide rated electronic invoicing vendors based on overall satisfaction. When asked to rate e-billing vendors based on overall satisfaction on a scale of 1 to 5 (where 5= “Very Satisfied” and 1= “Very Dissatisfied”), Serengeti had the highest user satisfaction with 85% of its users (141 of 165) giving the vendor either a “Very Satisfied” or “Satisfied” rating.
ABOUT THE SURVEY
The 2011 Law Department E-billing Survey focuses on the electronic invoicing systems used by legal department to process invoices from their outside law firms and other vendors. It includes questions on the key benefits and concerns with electronic invoicing as well as overall satisfaction with each of their e-billing vendors..ABOUT ALM LEGAL INTELLIGENCE
ALM Legal Intelligence offers detailed business information for and about the legal industry, focused on the top U.S. and international law firms. The division’s online research web service provides subscribers with direct, on-demand access to ALM’s extensive database of surveys, rankings and lists related to law firms and the legal industry. The site also includes an online store where non-subscribers can, on an individual basis, purchase and download preformatted individual law firm reports, ALM Legal Intelligence research reports, and selected current-year survey data. Visit www.ALMlegalintel.com to learn more.ALM LEGAL INTELLIGENCE
2010 Law Firm E-billing Survey
Visit http://www.serengetilaw.com/Survey/ALM Survey - 2010 LAW FIRM.pdf to download a free copy of the survey report.
KEY FINDINGS
Almost 1,000 law firm respondents nationwide (including the Am Law 200™) ranked electronic invoicing vendors based on overall satisfaction. When asked to rank e-billing vendors based on overall satisfaction, the highest number of respondents chose Serengeti by a margin of nearly 4-to-1.
ABOUT THE SURVEY
The 2010 Law Firm E-billing Survey focuses on the
electronic invoicing systems used by law firms to submit invoices to
their clients. It includes questions on the key benefits and concerns
with electronic invoicing as well as overall satisfaction with each of
their e-billing vendors.ABOUT ALM LEGAL INTELLIGENCE
ALM Legal Intelligence offers detailed business information for and about the legal industry, focused on the top U.S. and international law firms. The division’s online research web service provides subscribers with direct, on-demand access to ALM’s extensive database of surveys, rankings and lists related to law firms and the legal industry. The site also includes an online store where non-subscribers can, on an individual basis, purchase and download preformatted individual law firm reports, ALM Legal Intelligence research reports, and selected current-year survey data. Visit www.ALMlegalintel.com to learn more.INTERNATIONAL LEGAL TECHNOLOGY
ASSOCIATION (ILTA)
2008 E-billing Survey
Visit http://www.iltanet.org/WhitePaperPDFs/2008EBilling.pdf.aspx to download a free copy of the white paper and survey report.
KEY FINDINGS
When corporations were asked which system they used for legal electronic invoicing, more chose Serengeti than any other system. Likewise, Serengeti was cited by law firms as among the most commonly used at their firm. In fact, Serengeti provides all of the most requested features/attributes cited by law firms in the survey (ability to track invoice status, easy to use and intuitive, and transparency on the invoice processing). Serengeti also avoids all of the top drawbacks/concerns cited by firms in the survey (being charged to use the system, requiring special formatting of invoices, requiring timekeeper rates to be entered into the system).
ABOUT THE SURVEY
The 2008 E-billing Survey focuses on the
technology used by law departments and firms to manage their
legal work. It includes questions on usage trends, system
benefits, and overall satisfaction with the technology.ABOUT ILTA
For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. Through delivery of educational content and peer-networking opportunities, ILTA provides information resources in order to make technology work for the legal profession. For more information, visit www.iltanet.org.GENERAL COUNSEL ROUNDTABLE
2007 Vendor Preferred Pricing Program
Visit www.generalcounselroundtable.com and go to the Vendor Preferred Pricing Program section to learn more (available exclusively to members of the General Counsel Roundtable).
KEY FINDINGS
Serengeti was selected to become the first vendor in the General Counsel Roundtable’s (GCR) Vendor Preferred Pricing Program.
ABOUT THE PROGRAM
Under this program, GCR members will
receive exclusive discounts on services for in-house law
departments. “We are delighted to begin our new vendor preferred
pricing program with Serengeti,” said Steven Williams, Managing
Director, GCR. “We believe that Serengeti will provide a strong
start to this program by offering exclusive multi-year discounts
to our members for a service that received high ratings in our
technology survey of users—ratings consistent with the positive
feedback that we’ve heard from GCR members that use Serengeti’s
service.”GENERAL COUNSEL ROUNDTABLE
2005 GCR Report: “Evaluating Legal Department Technology”
Visit
www.generalcounselroundtable.com
and go to the research section
to download the report
(available exclusively to members of the General Counsel
Roundtable). KEY FINDINGS
Survey results available exclusively to General Counsel Roundtable members. For information on joining the roundtable, visit www.generalcounselroundtable.com and go to the "Ask About Membership" section.
ABOUT THE SURVEY
Included in the 2005 Evaluating Legal
Department Technology report are GCR member evaluations of both electronic invoicing and matter
management systems on two scales: cost vs. value and overall
satisfaction. The report also summarizes responses to the question,
"would you recommend this system to your peers at
other law departments?"ABOUT THE GENERAL COUNSEL ROUNDTABLE
The General Counsel Roundtable, a program of the Corporate Executive Board, serves the needs of senior legal executives from over 600 of the world’s largest corporations. Its principal strength is identifying the most intelligent, new ideas already tested at the frontiers of the legal function. Through the identification and sharing of best practices that enable general counsel to assist their enterprises to thrive amid new competitive realities, the Roundtable strives to make some modest contribution to the work of its members. For more information, visit www.generalcounselroundtable.com.ASSOCIATION OF CORPORATE COUNSEL & SERENGETI
2010 Managing
Outside Counsel Survey
Visit http://www.serengetilaw.com/Survey/ACC Survey - ORDER FORM.pdf to order a copy of the survey report (discount available to current ACC Members).
KEY FINDINGS
When approximately 200 corporate law departments responded to the question "Which of the following technologies help you manage legal work with outside counsel," more departments named Serengeti than any other electronic invoicing/matter management system.ABOUT THE SURVEY
The ACC/Serengeti Managing Outside Counsel Survey is conducted annually and collects data from ACC members on a wide range of issues related to the relationship between in-house counsel and their outside counsel firms.ABOUT THE ASSOCIATION OF CORPORATE COUNSEL
The Association of Corporate Counsel is the in-house bar associationSM, serving the professional needs of attorneys who practice in the legal departments of corporations and other private sector organizations worldwide. Since its founding in 1982, the association has grown to more than 26,000 members in more than 70 countries who represent 10,000 corporations, with 46 chapters and 13 committees serving the membership. For more information, visit www.acc.com.
