System Support - Tracker e-Billing & Matter Management

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Additional Resources

Articles: Selecting an E-billing System

Sales Materials: Sales Sheets and
Data Sheets

Webcasts: Electronic Invoicing and Managing Outside Counsel

Vendor Matrix: Questions for
E-billing Vendors
(Microsoft Word file)

ROI Calculator: How much you can expect to save with Tracker
(Microsoft Excel file)

Survey Results: How Tracker compares to other systems

Firm List: Find out which of your firms are working on Tracker

Serengeti Tracker support and online training is available to all users with an active User ID and password. If you have not been issued a User ID and password you will need to contact your Law Firm's or Company's Serengeti Tracker administrator.

With Tracker, getting connected is simple. All you need to get started is an active connection to the Internet, a Microsoft Operating System, and Microsoft Internet Explorer version 6.0.

For active users, your support contact's name and information is available at the bottom of every page in Tracker. Additionally, Tracker provides a number of help and support resources from within the application. See details to the right for more information.

HELP RESOURCES

• Online Help
The online help database includes over 900 pages of detailed help topics.

• Field Specific Help
Field specific help topics are available on each page that has fields for entering data.

• Quick Reference Guides
The Quick Reference Guide contains step-by-step instructions for performing common activities in Tracker.

• Tutorials & Live Training Online tutorials and live online training is available to all users.

• Tracker Coordinators
Each law firm or company has a Tracker Coordinator assigned to offer support and answer questions.