Proven Performance — Ask more than 250,000 users worldwide!
Tracker’s unique integration of matter management, e-billing, and legal analytics leads the field as the most widely used system, best value, and it earned the highest overall satisfaction rating from both law departments and law firms. Connection with 100% of your outside counsel, ease of use, international functionality and quick implementation consistently make Tracker the top-rated system by both in-house and outside counsel.
Optimize your Investment while Minimizing Risk
Don't worry about hidden fees or charges to your law firms, Serengeti is free to outside counsel. Once you install Tracker, you will find most of your firms (more than 34,000 worldwide) are already Tracker savvy. One monthly fee covers all ongoing services, including support, new user training and two annual upgrades.
Serengeti Tracker is the first and only legal matter management and e-billing system to be SOC 2 and SOC 3 certified. The SOC 2 Type II compliance standard includes security, availability, processing integrity and confidentiality as defined by the AICPA. The SOC 3 Report provides the description of Serengeti’s information security controls and the opinion of the auditor as to the relevance of those controls.
Turn your Team into Experts in the Business of Law
Tracker was built by attorneys, for attorneys. With an intuitive interface, extensive online help, and online training that is accomplished in just one hour, Serengeti Tracker makes an expert out of anyone, from General Counsel to paralegals to billing staff. Serengeti’s special relationship with the Association of Corporate Counsel and the General Counsel Roundtable, as well as our network of more than 250,000 users worldwide, gives Serengeti unique access to significant developments in the profession.
Serengeti Tracker organizes your key legal data in a secure, online system ensuring efficiency and consistent management with outside counsel. All of the features necessary to manage legal matters (legal spend, budgets, documents and deadlines) are included.
Serengeti Tracker is the first and only legal matter management and e-billing provider to be SOC 2 and SOC 3 certified. The SOC 2 Type II compliance standard includes security, availability, processing integrity and confidentiality as defined by the AICPA. The report* provides a description of Serengeti’s information security controls, details of the tests and results of those controls and an auditor opinion on the suitability and efficacy of the controls implemented by Serengeti. The SOC 3 Report provides the description of Serengeti’s information security controls and the opinion of the auditor as to the relevance of those controls. *The SOC 2 report is available upon request with an executed NDA.
Track only the information you need, secure from the source and organized for quick access/review via your customized Tracker Dashboard, loaded with key data to drive efficiency and intelligence across your team. Track matter results including duration, predictive accuracy and lessons learned while evaluating and comparing performance across outside counsel. View matter detail in aggregate to better enforce billing requirements, status updates and key calendar events.
Take the guesswork out of invoice audit processing and approval by managing electronic invoices in any electronic format from 100% of your firms worldwide. Enforce timekeeper rates, expense compliance and all billing guidelines with Approver workflow routing to preset and ad-hoc approvers. Quickly be alerted to over-spend by outside counsel on any matter at any stage. SaaS technology provides configurable fields for data transfer to Accounts Payable, increasing security and accuracy.
Manage all of your documents and communications online with one collaborative system. Protect all key data—drafts, notices, email, amendments, notes and contract revisions—in one secure place as each matter moves through to resolution. Never lose track of document status or miss a review cycle.
Tracking Budgets, Reporting and Trending
Capture spending estimates directly from your firms to better manage budget-to-actual comparisons. Track legal spend by department, time period, or even phase of litigation to easily roll up to internal forecasting and tracking. Easily produce standard and customized reports that analyze budgets and spending, summarize key information and identify developing trends. Build it once; utilize it continuously for increased efficiency across all matters.
Service of Process
Automatically retrieve and route SOP documents and information directly into your matters from your registered agents for assignment to appropriate users, including deadlines and calendared alerts.
For the first time, your department has access to real data and trends that will empower you to streamline operations, analyze financial relationships with outside firms and ultimately, deliver highly effective legal work. A revolutionary way to easily access comparative and analytical information about your own performance—right within the context of your Tracker workflow.
Data at your Fingertips
For example, a health care company can see what other health care companies, that also have $5 billion in revenue and five to ten attorneys in their legal department, are paying for Atlanta IP partners. Now, stop for a minute and read the previous sentence again. This is Big Data for legal departments -- powerful, real-time data at your fingertips. Ready to utilize within your Serengeti Tracker subscription at no additional charge, within the context of your matters, invoices and workflows. Now, you can benchmark your department performance to everyone else.
Streamline operations, analyze financial relationships and deliver highly effective legal work with Serengeti Analytics. Concurrently, leverage aggregate comparative and benchmark data to see where your department ‘slots’ across global comparative legal spend.
Serengeti Tracker is the only matter management and e-billing solution that delivers real time, non-survey or extrapolated, analytics data to provide the metrics that you need to make data driven decisions.
You Can't Manage What You Can't Measure
Serengeti Tracker includes real-time analytics based on global data that you can use to measure your legal department’s performance, law firm performance, benchmark rate comparisons, and review spend and budget guidelines. Aggregated data from more than 800 law departments and 34,000 law firms provides the most robust data in the industry, creating an index of worldwide metrics to compare your departments’ performance to your peers.
Tracker replaces paper, emails and databases used by many departments with electronic data that is searchable, reportable and always up-to-date.
Tracker allows you to view spend information entered electronically by outside firms, simplifying critical tasks like budget to actual spend review, accrual collection and internal/external cost comparisons.
Integrate document and matter management with Tracker's complementary module functionality.
This module manages all of your Service of Process (SOP) records and deadlines.
Analytics, Reports and Trends
Serengeti Tracker provides access to the largest source of aggregated comparative and benchmark data.
Get Smart about Legal E-billing, Matter Management, and Analytics
“We use Tracker for virtually all aspects of our practice: from matter management, to collaboration with outside counsel, invoice processing and reporting — it does it all. But we’re even more impressed with the commitment of the Serengeti team to understand our needs and respond with new features. Serengeti is a great company, with the best system on the market for our needs.”
“Serengeti has been great for our smaller law department. With only a few in-house lawyers we are able to efficiently audit invoices from all of our firms, manage budgets and documents and track key information online. We can also quickly generate the management report that we need. Small law departments get the same system and service as the largest companies on Serengeti. This is an excellent choice for a department of our size."
“Serengeti Tracker allows Amazon.com attorneys to efficiently review and approve bills online. Tracker also enables us to generate up-to-date spending reports – in both U.S. and foreign currencies – which helps to track spending across all parts of our legal department."
"We wanted a system that would make us significantly more efficient managing our legal work worldwide. It needed to be easy to use for our in-house attorneys and staff, as well as our outside law firms. Instead of paper, we now have organized online information coming in directly from our firms, keeping us on top of our legal spending and results."
"Having the service of process documents feed directly into Serengeti from CSC has made a definite impact on the Legal Department. With Serengeti and CSC, we can easily retrieve our SOP documents, notify the appropriate people and monitor response due dates. Moreover, because the entire process is electronic, we can easily track the processing of each SOP document online.”