Make an Informed Choice
Questions and Answers: A Deeper Look at Serengeti Tracker
Serengeti meets legal department challenges head on
Gain visibility into your legal landscape
Five key facts to know about Serengeti Tracker
You can rely on Tracker’s proven performance
Tracker’s unique integration of eBilling and matter management puts it in a class of its own. It is the most widely used system of its kind globally and has earned the highest overall satisfaction rating from both legal departments and law firms in the U.S. Connection to 100% of your external law firms combined with ease of use, international functionality, and quick implementation consistently make Tracker the top-rated workspace for both in-house and external law firms.
Serengeti Tracker is the first and only legal matter management and e-billing provider to be compliant with both SOC 2 Type II (formerly SAS 70) and SOC 3 standards. The SOC 2 Type II compliance standard includes security, availability, processing integrity and confidentiality as defined by the AICPA. The SOC 3 Report provides the description of Serengeti’s information security controls and the opinion of the auditor as to the relevance of those controls.
Improve the performance of your legal department collectively
With an intuitive interface, extensive online help and online training that is accomplished in just one hour, Tracker makes an expert out of everyone, from general counsel to paralegals and billing staff.
Optimise your investment and minimise risk
Some vendors will charge law firms for eBilling. These charges are generally recovered from you either directly or indirectly. However, because Serengeti never charges law firms to connect to the system, the overall cost is often significantly less than other systems. And Serengeti’s inclusive monthly fee covers all ongoing services, including support, new user training and upgrades.
Work with any law firm and track progress
While other systems are available only to the largest law firms, Tracker connects you to 100% of your firms, large and small, international and local. With more than 35,000 law offices and 18,000 in-house counsel in 186 countries, Serengeti is the largest legal network in the world. Seventy five percent of top 100 UK law firms are already connected. The result? You can choose the law firm that’s right for the job and gain complete visibility into how they are working for you.
Serengeti organises your key legal data in a secure, online workspace shared with external law firms, ensuring efficiency and consistency. Below are Tracker’s key features developed with you in mind, so you can achieve better, more predictable results at a lower cost.
Serengeti Tracker is the first and only legal matter management and e-billing provider to be compliant with both SOC 2 Type II (formerly SAS 70) and SOC 3 standards. The SOC 2 Type II compliance standard includes security, availability, processing integrity and confidentiality as defined by the AICPA. The report* provides a description of Serengeti’s information security controls, details of the tests and results of those controls and an auditor opinion on the suitability and efficacy of the controls implemented by Serengeti. The SOC 3 Report provides the description of Serengeti’s information security controls and the opinion of the auditor as to the relevance of those controls. *The SOC 2 report is available upon request with an executed NDA.
Take the guesswork out of invoice audit processing and approval by managing invoices in any electronic format from 100% of your firms worldwide. Enforce timekeeper rates, expense compliance and all billing guidelines with Approver workflow routing to preset and ad-hoc approvers. Quickly be alerted to over-spend by external law firms on any matter at any stage. SaaS technology provides configurable fields for date transfer to Accounts Payable, increasing security and accuracy.
Track just the information you need, secure from the source and organised for quick access and review via your customised Tracker Dashboard, complete with key data to drive efficiency and intelligence across your team. Track matter results including duration, predictive accuracy and lessons learned while evaluating and comparing performance across external law firms.
Manage all of your documents and communications online in one collaborative system. Protect valuable data such as drafts, notices, emails, amendments, notes and contract revisions in one secure place as each matter moves through to resolution. Never lose track of document status or miss a review cycle.
Tracking budgets, reporting and trending
Capture spend estimates directly from your firms to better manage budget-to-actual comparisons. Track an expenditure by department, time period, or even phase of litigation and produce standard and customised reports that analyse budgets and spend, summarise key information and identify developing trends. Build it once but use it repeatedly for increased efficiency across all matters.
Service of process
Automatically retrieve and route SOP documents and information directly into your matters from your registered agents for assignment to appropriate users, including deadlines and calendar alerts.
Serengeti Tracker’s unique integration of eBilling and matter management puts it in a class of its own. Our all-in-one model eliminates the time, cost, and inevitable data inconsistencies that result from software integration projects and provides smaller legal departments with all of the tools that large multi-national organisations use to manage their legal work worldwide. Here is what we can offer you.
More than 18,000 in-house counsel, 35,000 law firm solicitors, and other vendors across 186 countries use Serengeti to collaborate on legal projects worldwide. We replace the paper, emails, and databases that most departments use to manage legal work with organised data that is searchable, reportable, and always up-to-date. The result is unparalleled control to standardise matter intake, manage access, review progress and audit changes.
Serengeti Tracker provides you with all of the tools and features necessary to efficiently manage both external law firm and legal department spending.
Document and contract management
Serengeti Tracker lets you manage all of your matter-related documents and stand-alone files in a secure, online workspace shared with external law firms. Tracker’s document and contract management module helps you track contractual commitments, organise contracts and related documents, and meet important deadlines.
Reporting and trending
Tracker’s on-demand reporting puts your legal department in control allowing you to produce reports that analyse budgets and spending, summarise key information and identify developing trends.
Serengeti's reporting and trending tool lets you generate hundreds of reports with easy-to-use filters, quickly drill-down to the specific matters and data that are driving results, and analyse trends over time. What’s more, customisable exports to a spreadsheet or database facilitate the creation of presentation materials and further data analysis.
“Serengeti handles the complexities of international e-billing seamlessly. I couldn’t centrally manage all of our legal spend worldwide without it.” Sam Bernstein, Legal Invoicing and Operations Coordinator, Amazon
“Serengeti fosters a collaborative process between our legal department and outside attorneys and helps all parties communicate effectively and efficiently.” Zachary Larson, Skilled Healthcare, Associate Counsel
“With Tracker, we don’t have to go to our firms to get information; it is always right there at our fingertips. That helps us provide better legal service to the university.” Debra Zumwalt, Vice President and General Counsel, Stanford University
“We chose Tracker because it had the e-billing and contract management features we needed without requiring complicated, expensive customization.” Michael Fox, Senior VP & General Counsel, Jamba Juice
“My firms have responded very positively to Tracker. The system has significantly enhanced my relationships with outside counsel.” Alex Teijeira, Kruger Products