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TECHNICAL & USER SUPPORT

First, contact the company’s Tracker Coordinator.

For company users, first contact your Tracker Coordinator. Your Tracker Coordinator’s name should appear hyperlinked at the bottom of every Tracker page.

For law firm users, contact your law firm system administrator, especially for questions relating to access to the system. Your law firm system administrator’s name should appear hyperlinked at the bottom of every Tracker page. Contact your client’s Tracker Coordinator for questions relating to the client’s requirements for Serengeti Tracker or other product questions.

If the Tracker Coordinator is unable to address the question, users may then contact Serengeti Support, available between the hours of 7 a.m. and 5 p.m. Pacific Time, exclusive of US federal holidays, at:
Serengeti-Support@thomsonreuters.com.

Click here for detailed information about Serengeti support for corporate law department and law firm users.

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