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When evaluating legal technologies, one of the key differentiators is
what actual users say about the systems. According to three separate surveys from
major industry organizations, Serengeti Tracker is the
highest rated system for both electronic invoicing and matter management.
In fact, not only was Tracker named the most widely used
system and the best value, it
also received the highest overall satisfaction rating among both law departments and law firms.
When it comes to objective measures of user preference,
Serengeti Tracker is the conclusive winner.
The 5 Primary Types of
Matter Management & E-billing Systems
Today, matter management and electronic billing
systems for corporate law departments generally fall into one of
five categories, which are described below. Serengeti, with its
native Web-platform, ease of use, simple pricing, quick setup, and
automatic upgrades, is a superior solution for most law departments
and their firms.
In fact, we have moved many law departments off of other systems
that you may be using or considering (view
a list of the systems).
Web-Enabled Matter Management Systems
- Web
interface built on non-web platform
- Charges
law firms (that you could end up paying)
- Difficult
setup and configuration for company and firms
- Security issues involving firm access
to law department systems
- Complex
system with lengthy training and support
- Non-standard
bill coding and software for e-billing
- Per-user
or percentage of invoice pricing
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Legal Electronic Billing Services
- Charge
law firms (that you could end up paying)
- Per-user or percentage of invoice
pricing
- Do not
provide matter information such as status and
results, dates and events, documents
or notes to file
- Reports
limited to spending information
- Delayed
feedback to firms when there is a problem with
their bills
- Cannot process foreign currency legal bills or VAT
- Require LEDES or other special
billing software which
prevents implementation with all of
your law firms
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Law Firm Extranets
- Limited
functionality defined and maintained by law firms
- Company
users must log into a different system for each firm
- Numerous,
inefficient
systems for collecting information and producing reports
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Law
Firm Software adapted to Companies
- System
that was designed for tracking internal matters at firms
- No
connection to outside counsel
- Requires
software installation on each workstation
- Complex
functionality some of which does not apply to law departments
- No reports to track developing
areas of liability, legal spending by business units,
and other key areas specific to law departments
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Serengeti
Tracker
- Built
specifically as an Internet-Based system
- Built specifically as an
Internet-based system
- Matter management,
e-billing, and reporting in a single system
- Connects law department
with 100% of its law firms
- Implements world’s largest
law departments in three months
- International currency
conversion, VAT, and currency preference
- Fixed fee that doesn't
change with amount of bills, seats, etc.
- No charges to law firms,
that get charged back to companies
- 100% successful
implementations
- No law department has ever
left Serengeti for another system,
but many have come to Serengeti from other systems
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BUILD VS. BUY
Considering
Developing
a System on Your Own
Customers often weigh the cost of designing, developing, and
maintaining a custom
system against purchasing a hosted one like Tracker.
Before you spend any time or money creating your own system, take a
look at our analysis.
 Build vs. Buy
Analysis |
