Firm Resources
Things Your Firm Should Know About Tracker
Support & Getting Started
Invoicing Specifications
Help Your Client Select an E-billing System
Why Tracker is Preferred by Law Firms
E-billing Certification


How much does it cost for us to use Serengeti?

Nothing.
Serengeti does not charge law firms to use the system. Corporate law departments cover the full cost of using the system.


Do we have to install any new hardware or software or reconfigure our systems?

No.
If you have Internet Explorer 6.0 or higher and Microsoft Windows, you are ready to use Serengeti. Serengeti accepts electronic bills in any file format, including LEDES 1998B, Microsoft Word, Adobe Acrobat, etc. Serengeti does not require any changes to the LEDES 1998B file format.


Do all of our billing entries need to have UTBMS task and activity codes?

No.
Serengeti doesn't require UTMBS codes for any time entries. However, most clients do require UTBMS expense codes to be included in their LEDES bills (expense codes are generated automatically by time and billing systems, and do not require lawyers/paralegals to enter them).


Can we use our own file numbers, instead of our client's numbers?

Yes.
You can continue to use your firm's file numbers. The client's file number is also in Serengeti if needed.


How long does Serengeti training take?

60 Minutes.
Live training sessions take about an hour over a conference call and the Internet (only ten minutes for billing staff to learn to submit bills). In addition, ten minute narrated online training courses are available if you want to train yourself at your convenience.


Can firm staff and paralegals do all of the work in Tracker?

Yes.
Attorneys can assign assistants as their delegates in the system. Staff and paralegals can enter all of the information in Tracker.


Can we control access within Serengeti and add or remove users on our own?

Yes.
Individual team members can control access to their matters by inviting other users and assigning them a matter role. They can also assign a delegate to perform work for them if they so choose. Law firm administrators have authority to add or remove users, and to configure the firm's password requirements.


Can I check the status of bills submitted through Serengeti?

Yes.
You can check the approval status, number of days pending, and client adjustments/comments at any time. If an invoice is reduced or rejected, the system automatically sends email notice to the billing manager and lead attorney on the case.

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ARTICLES OF INTEREST


Preparing for the E-billing Revolution
06.29.07  |  Gerry Blackwell

A change is coming. If your firm works for large or medium-sized corporate clients, chances are some will soon be demanding that you submit bills electronically - if they haven't started already. It's called e-billing, and it's the way of the future.
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E-billing Without the Pain

02.02.04  |  Howard Janis

This year’s annual Association of Corporate Counsel/Serengeti Law survey of several hundred law departments found that while use of electronic billing is still low (roughly 6 percent of law departments), it has tripled since last year. And, with more than 28 percent of law departments currently considering e-billing, this exponential growth is likely to continue. more



Web-based Matter Management Systems Reality Trounces
Conventional Wisdom

07.01.03  |  Rob Thomas

Old Conventional Wisdom: Standard billing codes and the electronic billing will enable clients to compare performance of outside counsel to determine who is not being efficient.

Today’s Reality: Most companies have stopped requiring billing codes from their law firms. The results are not worth the effort, and there are better ways to stimulate law firm efficiency. more
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