Serengeti support is available to all users with an active User ID and password. Your firm attorneys should have received specific instructions from your client regarding the Serengeti implementation process. If you have not been issued a User ID and password, you will need to contact your law firm's administrator. If you do not know who has been assigned as your law firm's administrator for Serengeti, contact your client.

For active users, your support contact's name and information is available at the bottom of every page in Serengeti. Additionally, Serengeti provides field specific an in-depth Help site from within the Serengeti Tracker application. The Help site contains Quick Reference Guides, tutorials and training, an extensive online help database, and information about recent updates. Once you have logged in to Serengeti Tracker, the Help site can be accessed from the Help button in the top right corner.

Invoice Specifications & Reference Materials

Serengeti provides thorough specifications to assist in configuring your time and billing system, including: invoicing requirements, e-billing FAQs, LEDES specifications, and UTBMS specifications.  Active users can access these and other reference materials by: (1) logging in to Serengeti, (2) clicking the Help button in the top right, and (3) clicking  the Reference Materials tab.